FAQs/Frequently Asked Questions
- How does the self-heating POSIFORLID® eye mask work?
- Where is the POSIFORLID® eye mask available?
- What does the POSIFORLID® eye mask cost?
- I have just opened my new pack and one or both masks are solid (not liquid) and do not work. What should I do?
- Must I remove my contact lenses before using the POSIFORLID® eye mask?
- Must I remove my eye make-up before using the POSIFORLID® eye mask?
- Both round and somewhat larger oval cotton pads are commercially available. Which should I use?
- Do I really need to place the cotton pads in the cover?
- How often should I use the POSIFORLID® eye mask and for how long?
- When can I expect to see results?
- The symptoms are not subsiding. What should I do?
- When should I not use the POSIFORLID® eye mask?
- How is the heat generated?
- Is the temperature of the POSIFORLID® eye mask safe? Can I be sure of not burning myself?
- I would like to use the mask without cotton pads, but find that the mask then feels too hot on my skin. What should I do?
- How can I make the mask stay warm longer?
- What if I see white crystals in the eye mask?
- I have no cotton pads left. Can I still use the mask?
- How long can the mask be used for?
- Why has the POSIFORLID® eye mask turned completely solid after use?
- Why does the POSIFORLID® eye mask need to be boiled after use?
- How long do I have to boil the POSIFORLID® eye mask after use?
- I boiled the mask, but it has crystallised by itself. Is my mask defective?
- I have boiled the mask. How long do I have to wait before I can reuse it?
- Can I heat the mask in the microwave?
- Can I also use the mask to cool for example puffy eyes or dark circles?
- I would like to alternate the heat and cold therapy. Can I activate the mask immediately upon removing it from the fridge?
- Can I freeze the mask?
- I have tried clicking the metal plates, but nothing happens.
- What happens if my child or dog accidentally tears open the mask? Is the gel in the mask harmful?
- I need a new mask. Can I throw the old mask in the household waste?
- Does the mask contain latex or silicone?
- Is the POSIFORLID® eye mask phthalate-free?