FAQs/Frequently Asked Questions

• How does the self-heating POSIFORLID^® eye mask work?
• Where is the POSIFORLID^® eye mask available?
• What does the POSIFORLID^® eye mask cost?
• I have just opened my new pack and one or both masks are solid (not liquid) and do not work. What should I do?
• Must I remove my contact lenses before using the POSIFORLID^® eye mask?
• Must I remove my eye make-up before using the POSIFORLID^® eye mask?
• Both round and somewhat larger oval cotton pads are commercially available. Which should I use?
• Do I really need to place the cotton pads in the cover?
• How often should I use the POSIFORLID^® eye mask and for how long?
• When can I expect to see results?
• The symptoms are not subsiding. What should I do?
• When should I not use the POSIFORLID^® eye mask?
• How is the heat generated?
• Is the temperature of the POSIFORLID^® eye mask safe? Can I be sure of not burning myself?
• I would like to use the mask without cotton pads, but find that the mask then feels too hot on my skin. What should I do?
• How can I make the mask stay warm longer?
• What if I see white crystals in the eye mask?
• I have no cotton pads left. Can I still use the mask?
• How long can the mask be used for?
• Why has the POSIFORLID^® eye mask turned completely solid after use?
• Why does the POSIFORLID^® eye mask need to be boiled after use?
• How long do I have to boil the POSIFORLID^® eye mask after use?
• I boiled the mask, but it has crystallised by itself. Is my mask defective?
• I have boiled the mask. How long do I have to wait before I can reuse it?
• Can I heat the mask in the microwave?
• Can I also use the mask to cool for example puffy eyes or dark circles?
• I would like to alternate the heat and cold therapy. Can I activate the mask immediately upon removing it from the fridge?
• Can I freeze the mask?
• I have tried clicking the metal plates, but nothing happens.
• What happens if my child or dog accidentally tears open the mask? Is the gel in the mask harmful?
• I need a new mask. Can I throw the old mask in the household waste?
• Does the mask contain latex or silicone?
• Is the POSIFORLID^® eye mask phthalate-free?