FAQs/Frequently Asked Questions

• How does the self-heating POSIFORLID^® eye mask work?
• Where is the POSIFORLID^® eye mask available?
• I have just opened my new pack and one or both masks are solid (not liquid) and do not work. What should I do?
• Must I remove my contact lenses before using the POSIFORLID^® eye mask?
• Must I remove my eye make-up before using the POSIFORLID^® eye mask?
• Both round and somewhat larger oval cotton pads are commercially available. Which should I use?
• How often should I use the POSIFORLID^® eye mask and for how long?
• When can I expect to see results?
• The symptoms are not subsiding. What should I do?
• Is the temperature of the POSIFORLID^® eye mask safe? Can I be sure of not burning myself?
• What if I see white crystals in the eye mask?
• I have no cotton pads left. Can I still use the mask?
• How long can the mask be used for?
• Why has the POSIFORLID^® eye mask turned completely solid after use?
• Why does the POSIFORLID^® eye mask need to be boiled after use?
• How long do I have to boil the POSIFORLID^® eye mask after use?
• I have boiled the mask. How long do I have to wait before I can reuse it?
• Can I heat the mask in the microwave?
• Can I also use the mask to cool for example puffy eyes or dark circles?
• Can I freeze the mask?
• I have tried clicking the metal plates, but nothing happens.