FAQs/Frequently Asked Questions How does the self-heating POSIFORLID® eye mask work? Where is the POSIFORLID® eye mask available? What does the POSIFORLID® eye mask cost? I have just opened my new pack and one or both masks are solid (not liquid) and do not work. What should I do? Must I remove my contact lenses before using the POSIFORLID® eye mask? Must I remove my eye make-up before using the POSIFORLID® eye mask? Both round and somewhat larger oval cotton pads are commercially available. Which should I use? Do I really need to place the cotton pads in the cover? How often should I use the POSIFORLID® eye mask and for how long? When can I expect to see results? The symptoms are not subsiding. What should I do? When should I not use the POSIFORLID® eye mask? How is the heat generated? Is the temperature of the POSIFORLID® eye mask safe? Can I be sure of not burning myself? I would like to use the mask without cotton pads, but find that the mask then feels too hot on my skin. What should I do? How can I make the mask stay warm longer? What if I see white crystals in the eye mask? I have no cotton pads left. Can I still use the mask? How long can the mask be used for? Why has the POSIFORLID® eye mask turned completely solid after use? Why does the POSIFORLID® eye mask need to be boiled after use? How long do I have to boil the POSIFORLID® eye mask after use? I boiled the mask, but it has crystallised by itself. Is my mask defective? I have boiled the mask. How long do I have to wait before I can reuse it? Can I heat the mask in the microwave? Can I also use the mask to cool for example puffy eyes or dark circles? I would like to alternate the heat and cold therapy. Can I activate the mask immediately upon removing it from the fridge? Can I freeze the mask? I have tried clicking the metal plates, but nothing happens. What happens if my child or dog accidentally tears open the mask? Is the gel in the mask harmful? I need a new mask. Can I throw the old mask in the household waste? Does the mask contain latex or silicone? Is the POSIFORLID® eye mask phthalate-free?