I have tried clicking the metal plates, but nothing happens.
When the mask is new you may have to click the metal plates a few times. The mask can only be activated if its content is in a liquid state and has cooled down sufficiently. If the mask has crystallised it must first be boiled for 10 minutes. If your mask has not cooled down sufficiently, i.e. to less than 50 °C it cannot be activated. If you still try, it will not crystallise in the usual way, become cloudy with white flakes and remain partially liquid. If the mask is left to cool it can be activated. However, it may be necessary to click the metal plates more times.Back to overview